After ordering online, you will receive an email confirmation containing your order details. We have introduced a TNT & Aust Post Freight cost calculation system and we wish to advise freight costs at the time of sale, may not be final. Depending where you are, depending the product you buy, freight costs may change. Prior to us shipping your order, we may contact you and advise the freight taken at time of sale was not enough to cover the shipment. You will be given the opportunity to cancel the order & receive a full refund including any freight charges incurred or we will let you know the difference and if you wish to proceed, we can take that via card over the phone and proceed with your order. We can have issues correctly calculating dangerous goods (paints and resins etc), heavy items and items that are oversize.
Residential addresses cause us the most grief as couriers experience big delays trying to find people not home. Post Office Boxes do not cater for a pallet of chain or a can of dangerous goods class 3 antifouling. If you supply a residential address, be aware your order will probably be cancelled by us. Get it shipped to your work or your family’s work where someone is there to sign for your shipment. Chain, you will require a forklift on site to unload or you will probably have to pickup at your nearest depot.
Ever since the Covid19 pandemic we are still experiencing delays, suppliers running out of stock. Freight delays on once overnight type shipments have pushed out to two or three days. If you are in a rush, we suggest you allow plenty of time or buy locally where you can pickup.
It is our policy to ensure we deliver to our customers in a timely manner. In order to achieve this we use a range of freight companies depending on the size and weight of your order. In some instances we may use a number of carriers to get your products to you.
For example chain may come by road, as will dangerous goods. With Dangerous goods, such as antifoul, we are limited to the few freight companies that will actually carry dangerous goods in Australia. Fastways bags to WA for instance, there is a standard 5 to 10 business day standard delivery time.
Delays:
We are seeing delays to central coastal queensland and suggest that you allow up to three weeks for delivery. Mainline carriers run up the pacific highway, and the run into Yepoon, Gladstone and those area’s are seeing big delays. They use contract carriers or they deliver to a depot say in Mackay then a third party local carrier is given the contract to deliver locally. These local carriers can take a week or two to get that last leg delivered. Bottom line, if you are in a rush, buy locally. If you cannot, then ensure you give yourself plenty of time, as in 3 weeks for deliveries in these area’s. No matter how much we jump up and down about slow deliveries, we are in the hands of a third party carrier and we have no control over that.
Should you have any queries or concerns about shipping, please don’t hesitate to phone us 07 5500 0002 prior to ordering.